{"id":1111,"date":"2020-12-20T15:05:57","date_gmt":"2020-12-20T20:05:57","guid":{"rendered":"https:\/\/www.fastneasytax.com\/ca\/?page_id=1111"},"modified":"2026-06-13T15:29:44","modified_gmt":"2026-06-13T19:29:44","slug":"customer-service-fr","status":"publish","type":"page","link":"https:\/\/www.fastneasytax.com\/ca\/fr\/customer-service-fr\/","title":{"rendered":"Get Help"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;|800|||||||&#8221; text_text_color=&#8221;#484848&#8243; text_font_size=&#8221;38px&#8221; header_font=&#8221;|800|||||||&#8221; header_font_size=&#8221;38px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>Obtenez de l&#8217;aide avec le logiciel de d\u00e9claration de revenus de FastnEasyTax.com<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; header_2_font=&#8221;|800|||||||&#8221; header_2_text_color=&#8221;#484848&#8243; header_2_font_size=&#8221;30px&#8221; custom_margin=&#8221;||25px||false|false&#8221; custom_padding=&#8221;52px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Options de libre-service<\/h2>\n<p>[\/et_pb_text][et_pb_text ul_type=&#8221;none&#8221; module_class=&#8221;disc-bullet-list&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;|600|||||||&#8221; text_text_color=&#8221;#7a7a7a&#8221; text_font_size=&#8221;20px&#8221; ul_font=&#8221;|600|||||||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<ul>\n<li>Nous avons regroup\u00e9 une liste de questions fr\u00e9quemment pos\u00e9es. Consultez notre section <a href=\"\/ca\/fr\/faq\/\">FAQ<\/a>.<\/li>\n<li>Si vous d\u00e9sirez en savoir plus sur les nouvelles modifications fiscales pour l&#8217;ann\u00e9e d&#8217;imposition en cours, consultez notre <a href=\"\/ca\/fr\/new-tax-changes-fr\/\">nouvelle section sur les changements fiscaux<\/a>.<\/li>\n<li>Si vous d\u00e9sirez conna\u00eetre les cr\u00e9dits d&#8217;imp\u00f4t et les d\u00e9ductions disponibles pour l&#8217;ann\u00e9e d&#8217;imposition en cours, visitez notre page <a href=\"\/ca\/fr\/canada-income-tax-credit-and-deduction-fr\/\">Cr\u00e9dit et d\u00e9duction<\/a>. Vous pouvez afficher les d\u00e9tails par province et profil.<\/li>\n<li>Si vous souhaitez configurer des questions de s\u00e9curit\u00e9 de compte ou modifier votre mot de passe, visite <a href=\"https:\/\/www.fastneasytax.com\/2025fr\/my-account.html\">Mon compte<\/a>.<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/www.fastneasytax.com\/ca\/wp-content\/uploads\/2020\/12\/get-help.jpg&#8221; alt=&#8221;get-help&#8221; title_text=&#8221;get-help&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; module_id=&#8221;videos&#8221; module_class=&#8221;cross-leaf-sec&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; background_image=&#8221;https:\/\/www.fastneasytax.com\/ca\/wp-content\/uploads\/2020\/12\/pattern-bg.jpg&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; header_2_font=&#8221;|800|||||||&#8221; header_2_text_align=&#8221;center&#8221; header_2_font_size=&#8221;44px&#8221; header_2_line_height=&#8221;1.1em&#8221; custom_margin=&#8221;||5px||false|false&#8221; header_2_font_size_tablet=&#8221;&#8221; header_2_font_size_phone=&#8221;36px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Vid\u00e9o d&#8217;aide<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;1028px&#8221; custom_padding=&#8221;0px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/www.fastneasytax.com\/ca\/wp-content\/uploads\/2020\/12\/video1.jpg&#8221; alt=&#8221;video1&#8243; title_text=&#8221;video1&#8243; url=&#8221;https:\/\/www.youtube.com\/watch?v=5VndfYAZTDM&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_margin_tablet=&#8221;&#8221; custom_margin_phone=&#8221;||12px||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;|700|||||||&#8221; text_text_color=&#8221;#484848&#8243; text_font_size=&#8221;27px&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;||||false|false&#8221; custom_margin_tablet=&#8221;&#8221; custom_margin_phone=&#8221;||15px||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Pr\u00e9sentation de l&#8217;application<\/h3>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/www.fastneasytax.com\/ca\/wp-content\/uploads\/2020\/12\/video2.jpg&#8221; alt=&#8221;video2&#8243; title_text=&#8221;video2&#8243; url=&#8221;https:\/\/www.youtube.com\/watch?v=DefWUdeUPf8&#038;t=5s&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_margin_tablet=&#8221;&#8221; custom_margin_phone=&#8221;||12px||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;|700|||||||&#8221; text_text_color=&#8221;#484848&#8243; text_font_size=&#8221;27px&#8221; text_line_height=&#8221;1.1em&#8221; text_orientation=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Proc\u00e9dure pas \u00e0 pas du processus de d\u00e9claration de revenus<\/h3>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; module_id=&#8221;get-help-blurb&#8221; module_class=&#8221;rt-leaf-sec&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;940px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; header_3_text_align=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Guides d&#8217;utilisation du logiciel<\/h3>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;940px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_blurb url=&#8221;https:\/\/www.youtube.com\/watch?v=3PcNe_xF5Go&#038;t=23&#8243; image=&#8221;https:\/\/www.fastneasytax.com\/ca\/wp-content\/uploads\/2020\/12\/spouse.jpg&#8221; alt=&#8221;spouse&#8221; icon_placement_tablet=&#8221;&#8221; icon_placement_phone=&#8221;left&#8221; icon_placement_last_edited=&#8221;on|phone&#8221; module_class=&#8221;filing-process&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;|800|||||||&#8221; header_text_align=&#8221;center&#8221; header_font_size=&#8221;24px&#8221; body_text_align=&#8221;center&#8221; body_text_color=&#8221;#474747&#8243; body_font_size=&#8221;21px&#8221; body_line_height=&#8221;1.35em&#8221; image_icon_custom_padding_tablet=&#8221;&#8221; image_icon_custom_padding_phone=&#8221;&#8221; image_icon_custom_padding_last_edited=&#8221;on|phone&#8221; animation=&#8221;off&#8221; body_text_align_tablet=&#8221;&#8221; body_text_align_phone=&#8221;left&#8221; body_text_align_last_edited=&#8221;on|phone&#8221; custom_css_blurb_image=&#8221;margin-bottom: 20px;&#8221; border_width_all_image_tablet=&#8221;&#8221; border_width_all_image_phone=&#8221;&#8221; border_width_all_image_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Comment ajouter un conjoint et des enfants<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_blurb url=&#8221;https:\/\/www.youtube.com\/watch?v=3PcNe_xF5Go&#038;t=32&#8243; image=&#8221;https:\/\/www.fastneasytax.com\/ca\/wp-content\/uploads\/2020\/12\/dp-credit.jpg&#8221; alt=&#8221;dp-credit&#8221; icon_placement_tablet=&#8221;&#8221; icon_placement_phone=&#8221;left&#8221; icon_placement_last_edited=&#8221;on|phone&#8221; module_class=&#8221;filing-process&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;|800|||||||&#8221; header_text_align=&#8221;center&#8221; header_font_size=&#8221;24px&#8221; body_text_align=&#8221;center&#8221; body_text_color=&#8221;#474747&#8243; body_font_size=&#8221;21px&#8221; body_line_height=&#8221;1.35em&#8221; image_icon_custom_padding_tablet=&#8221;&#8221; image_icon_custom_padding_phone=&#8221;&#8221; image_icon_custom_padding_last_edited=&#8221;on|phone&#8221; animation=&#8221;off&#8221; body_text_align_tablet=&#8221;&#8221; body_text_align_phone=&#8221;left&#8221; body_text_align_last_edited=&#8221;on|phone&#8221; custom_css_blurb_image=&#8221;margin-bottom: 20px;&#8221; border_width_all_image_tablet=&#8221;&#8221; border_width_all_image_phone=&#8221;&#8221; border_width_all_image_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Comment demander le cr\u00e9dit d&#8217;imp\u00f4t pour personnes \u00e0 charge<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_blurb url=&#8221;https:\/\/www.youtube.com\/watch?v=3PcNe_xF5Go&#038;t=76&#8243; image=&#8221;https:\/\/www.fastneasytax.com\/ca\/wp-content\/uploads\/2020\/12\/cra-conf.jpg&#8221; alt=&#8221;cra-conf&#8221; icon_placement_tablet=&#8221;&#8221; icon_placement_phone=&#8221;left&#8221; icon_placement_last_edited=&#8221;on|phone&#8221; module_class=&#8221;filing-process&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;|800|||||||&#8221; header_text_align=&#8221;center&#8221; header_font_size=&#8221;24px&#8221; body_text_align=&#8221;center&#8221; body_text_color=&#8221;#474747&#8243; body_font_size=&#8221;21px&#8221; body_line_height=&#8221;1.35em&#8221; image_icon_custom_padding_tablet=&#8221;&#8221; image_icon_custom_padding_phone=&#8221;&#8221; image_icon_custom_padding_last_edited=&#8221;on|phone&#8221; animation=&#8221;off&#8221; body_text_align_tablet=&#8221;&#8221; body_text_align_phone=&#8221;left&#8221; body_text_align_last_edited=&#8221;on|phone&#8221; custom_css_blurb_image=&#8221;margin-bottom: 20px;&#8221; border_width_all_image_tablet=&#8221;&#8221; border_width_all_image_phone=&#8221;&#8221; border_width_all_image_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Comment obtenir le num\u00e9ro de confirmation de l&#8217;ARC<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#484848&#8243; text_font_size=&#8221;20px&#8221; text_line_height=&#8221;1.4em&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;10px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;]Don&#8217;t worry about collecting your income slips. <a href=\"https:\/\/www.youtube.com\/watch?v=9hZ4qMiMMio\">Auto-fill your return overview<\/a><br \/>\nwill show you how to download the information from CRA and get it uploaded automatically in your file.[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; module_class=&#8221;social-channels&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; background_image=&#8221;https:\/\/www.fastneasytax.com\/ca\/wp-content\/uploads\/2020\/12\/info-bar.jpg&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_blurb title=&#8221;Cha\u00eene sociale&#8221; image=&#8221;https:\/\/www.fastneasytax.com\/ca\/wp-content\/uploads\/2020\/12\/social-m.png&#8221; alt=&#8221;social-m&#8221; icon_alignment=&#8221;left&#8221; module_class=&#8221;filing-process&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;|800|||||||&#8221; header_text_align=&#8221;left&#8221; header_text_color=&#8221;#ffffff&#8221; header_font_size=&#8221;28px&#8221; body_text_align=&#8221;left&#8221; body_text_color=&#8221;#ffffff&#8221; animation=&#8221;off&#8221; custom_css_blurb_image=&#8221;margin-bottom: 25px;&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Avez-vous une question g\u00e9n\u00e9rale sur la d\u00e9claration de revenus? Demandez-nous sur une cha\u00eene sociale.<\/p>\n<p>[\/et_pb_blurb][et_pb_text module_class=&#8221;social-links-box&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<a href=\"https:\/\/www.facebook.com\/FastnEasyTax\/\" target=\"_blank\" rel=\"noopener noreferrer\"><i class=\"fa fa-facebook\" aria-hidden=\"true\"><\/i><\/a> <a href=\"https:\/\/twitter.com\/FastnEasyTax\" target=\"_blank\" rel=\"noopener noreferrer\"><i class=\"fa fa-twitter\" aria-hidden=\"true\"><\/i><\/a>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_blurb title=&#8221;\u00c9crivez-nous&#8221; image=&#8221;https:\/\/www.fastneasytax.com\/ca\/wp-content\/uploads\/2020\/12\/mail-box.png&#8221; alt=&#8221;mail-box&#8221; icon_alignment=&#8221;left&#8221; module_class=&#8221;filing-process&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;|800|||||||&#8221; header_text_align=&#8221;left&#8221; header_text_color=&#8221;#ffffff&#8221; header_font_size=&#8221;28px&#8221; body_text_align=&#8221;left&#8221; body_text_color=&#8221;#ffffff&#8221; animation=&#8221;off&#8221; custom_css_blurb_image=&#8221;margin-bottom: 25px;&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Aidez-nous \u00e0 am\u00e9liorer notre section FAQ en nous contactant avec une nouvelle question.<\/p>\n<p>[\/et_pb_blurb][et_pb_button button_url=&#8221;https:\/\/www.fastneasytax.com\/ca\/fr\/contact-fr\/&#8221; button_text=&#8221;Contactez Nous&#8221; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_bg_color=&#8221;#244b97&#8243; custom_margin=&#8221;25px||||false|false&#8221; custom_padding=&#8221;12px|50px|14px|50px|false|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_blurb title=&#8221;Support par e-mail&#8221; image=&#8221;https:\/\/www.fastneasytax.com\/ca\/wp-content\/uploads\/2020\/12\/handshake.png&#8221; alt=&#8221;handshake&#8221; icon_alignment=&#8221;left&#8221; module_class=&#8221;filing-process&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;|800|||||||&#8221; header_text_align=&#8221;left&#8221; header_text_color=&#8221;#ffffff&#8221; header_font_size=&#8221;28px&#8221; body_text_align=&#8221;left&#8221; body_text_color=&#8221;#ffffff&#8221; body_link_font=&#8221;|800|||||||&#8221; body_link_text_color=&#8221;#ffffff&#8221; animation=&#8221;off&#8221; custom_css_blurb_image=&#8221;margin-bottom: 25px;&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Envoyez-nous un message \u00e9lectronique en <a href=\"\/ca\/fr\/contact-us-2\/\"><strong>nous contactant<\/strong><\/a> et nous vous enverrons une r\u00e9ponse dans les 24 heures. 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